Support and refunds

AVANVISION PTY LTD publishes, supplies, and licenses the direct digital edition of Adam Whitfield products. The company ABN is 31 673 076 349. Gumroad resells purchases made through its checkout as merchant of record.

Get help first

If a file is missing, damaged, or cannot be opened, email hello@adamwhitfield.me. Include the purchase email and a short description of the problem. Do not send payment-card information.

Thirty-day money-back policy

We will approve a refund when you request it within 30 days of purchase, subject to the abuse exceptions below. Send the request from the email address that you used at checkout. We process the refund through the original store and payment method.

We can decline a refund request when there is evidence of fraud, repeated refund abuse, redistribution, or resale. This limit does not remove any right that applicable consumer law gives you.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. You can be entitled to a repair, replacement, refund, or other remedy when a product has a problem that the law covers.

Gumroad purchases

For a purchase through Gumroad, Gumroad processes checkout and refunds. Reply to the receipt email or contact us first. If we do not respond within 30 days, contact Gumroad support with proof of your request. Gumroad can review it under its current buyer policy.

Read Gumroad's current buyer refund instructions or the ACCC's consumer guarantees guidance.